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High Quality Service and Care Leads to Loyalty: Consumers Prefer Kaiser Permanente in Satmetrix Study

Source Kaiser Permanente
Published Date 7/19/2017
Kaiser Permanente received the highest customer loyalty ranking in the health plan category based on the Satmetrix® 2017 Net Promoter® industry rankings, the company announced recently. Kaiser Permanente received a Net Promoter Score of 28 points, 16 points higher than the industry average. This is the seventh consecutive year Kaiser Permanente has led the health plan segment. ...
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Kaiser Permanente
Oakland, CA
 

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Arthur M. Southam MD
[Executive vice president, Health Plan Operations]
Kaiser Permanente
 
Diana Yee
[Senior Communications Consultant]
Kaiser Permanente
Media Contact
 
 
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